End-User Support: Provide rapid-response support via tickets, phone, and in- person for hardware, software, and connectivity issues.
Onboarding/Offboarding: Provision hardware, manage SaaS licenses (O365), AD maintenance.
Documentation: Create and maintain "How-To" guides for employees to encourage self-service resolution.
Hardware Management: Troubleshoot and repair end user hardware, printers, VoIP phones, and conference room AV gear as needed.
Network Maintenance: Assist in monitoring local networks (LAN/WAN), and wireless access points
Security & Compliance: Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards.
Project Support: Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes.
Education: Degree in IT, Computer Science, or equivalent
Experience: 2 or more years of experience in a similar role
OS: Expert-level knowledge of Windows 10/11, macOS, iOS, iPadOS, and more
Certifications : CompTIA A+, Network+, MS are a plus
Cloud Suites: Experience administering Microsoft 365 (Azure AD/Entra ID)
Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VLANs
Tooling: Familiarity with Intune and Meraki MDM solutions, and Zendesk ticketing system.
Hardware: Ability to open/rebuild hardware for RAM/SSD upgrades or troubleshoot a non-functioning workstation.