Responsibilities include but are not limited to
Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
Ensures exceptional service delivery to all clients within a consumer-oriented branch.
Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
Leads and encourages identification, escalation, and resolution of potential risks.
Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.
Required Skills
Ability to prioritize, organize, delegate, and execute.
Must have excellent verbal, written and interpersonal communication skills.
Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
Proficient computer skills.
Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
Required Experience
High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.