Order Management Specialist

Order Management Specialist Our client, a global manufacturer serving industrial and specialty materials markets, is seeking an Order Management Specialist to join their team. This role is ideal for a highly organized professional who thrives in a fast-paced environment and enjoys coordinating customer orders, inventory, logistics, and delivery execution. The Order Management Specialist serves as a key liaison between customers and internal teams, ensuring orders are processed accurately, deliveries remain on schedule, and communication is proactive throughout the order lifecycle. Key Responsibilities Order Management & Customer Support Manage customer orders from entry through delivery with a high degree of accuracy

Process and maintain orders within SAP and other business systems

Monitor order status, inventory availability, and shipment schedules

Proactively identify and communicate potential delivery risks or delays

Serve as a primary point of contact for order-related customer inquiries

Maintain accurate order documentation and customer records

Cross-Functional Coordination Partner closely with Sales, Supply Chain, Operations, and Shipping teams to ensure successful order execution

Coordinate shipment readiness activities to support on-time delivery performance

Communicate order updates and resolutions to both customers and internal stakeholders

Build strong working relationships across multiple departments

Process Improvement Support continuous improvement initiatives related to order management and customer experience

Identify recurring issues and recommend process enhancements

Utilize Microsoft 365 tools and business systems to improve operational efficiency

Qualifications Required High School Diploma or equivalent

2+ years of experience in order management, customer operations, logistics coordination, customer service, supply chain support, or related operational roles

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency with Microsoft Office and Microsoft 365

Preferred SAP or ERP system experience

Experience in manufacturing, distribution, logistics, industrial, or supply chain environments

CRM system experience

Experience supporting order fulfillment, inventory coordination, shipping, or customer operations

Ideal Backgrounds Candidates may come from roles such as: Order Management Specialist

Customer Operations Specialist

Logistics Coordinator

Supply Chain Coordinator

Order Fulfillment Specialist

Sales Support Specialist

Customer Account Coordinator

Customer Service Representative within a manufacturing or distribution environment

This is an excellent opportunity for someone who enjoys operational coordination, problem-solving, and working across teams to ensure customers receive a best-in-class experience.